Which hotel KPIs belong in a management dashboard?+
Occupancy describes room utilisation, ADR the average room rate, and RevPAR room revenue per available room night. GOP and GOP margin add the operating-result view; cost categories help explain variances. GEN│RAL processes aggregated monthly KPIs. Available views and analyses depend on the plan and entered data. A metric without a traceable evidence base must not be treated as a reliable recommendation.
How are ADR, occupancy and RevPAR calculated?+
ADR = room revenue ÷ room nights sold. Occupancy = sold room nights ÷ available room nights × 100. RevPAR = room revenue ÷ available room nights; with consistent definitions it also equals ADR × occupancy expressed as a decimal. All inputs cover the same period and room inventory. A zero denominator makes the metric undefined. F&B revenue is not included in room revenue for ADR or RevPAR. Metric definitions from STR / CoStar.
What is the difference between RevPAR and GOPPAR?+
RevPAR measures room revenue. GOPPAR divides the hotel’s operating profit by available room nights in the same period: GOP ÷ available room nights. The operating-result view therefore reflects costs and other operating departments too. GOPPAR is explained here as a comparison metric, not as a promise of an additional dashboard field in every plan. Neither RevPAR nor GOPPAR is a liquidity measure.
Worked example: What does 80% occupancy actually show?+
Synthetic example, not customer data: 50 rooms available throughout 30 days provide 1,500 available room nights. With 1,200 room nights sold and €120,000 room revenue, occupancy is 80%, ADR is €100 and RevPAR is €80. If separately established GOP is €30,000, GOPPAR is €20. Without cost and total-revenue data, the €80 RevPAR reveals neither GOP margin nor net profit. The example assumes the same period and consistent revenue definitions throughout.
How do I compare hotels or months without misleading conclusions?+
First check period, available room nights, seasonality and completeness. A longer period can produce more revenue without improving performance per room night. High occupancy with a falling ADR needs a different investigation from rising RevPAR with disproportionate costs. A benchmark is a comparison basis, not automatically a realistic savings target. GEN│RAL supports the interpretation; management checks the operating context. Treat benchmark variances as an investigation brief.
Is GEN│RAL a conventional BI dashboard?+
No. GEN│RAL adds commercial relevance, prioritised management points and next steps to reporting and BI.
How often is the dashboard updated?+
After a monthly report is entered or corrected. V1 analyses monthly periods, not separate weekly periods.
Does AI make decisions?+
No. AI explains and structures approved data. Critical calculations follow fixed rules and management decides.
Can I test the dashboard with my own data?+
Yes. A 7-calendar-day Executive Trial is available after personal approval. It starts only upon successful activation or once usable data is available.
