Contract framework

The provider of GEN│RAL is identified in the Imprint. It is offered exclusively to businesses and not to consumers.

A contract is formed only through an express order or contract confirmation. A trial request, registration or manual approval alone does not create a paid subscription.

The Executive trial lasts seven calendar days. After personal approval, it starts only upon successful access activation or, if earlier, once usable data first becomes available. The trial request, registration and approval alone do not start the period. It provides Executive capabilities for evaluation, irrespective of the preferred subsequent plan.

The trial ends automatically. For a documented technical problem, support may extend it once by seven calendar days. There is currently no automatic paid renewal or charge.

GEN│RAL processes regularly updated, aggregated hotel and financial KPIs and supports management with analysis, priorities and recommendations. It does not replace a PMS, accounting, tax, legal or management advice.

Scope, hotels, users, price and payment schedule are defined by the selected plan and order confirmation.

Paid standard plans are intended as twelve-month B2B contracts, renewing for twelve months at a time. Cancellation is possible at any time effective at the end of the current contract year. Monthly payment means twelve advance payments at the monthly rate, not a monthly contract. Alternatively, the stated annual-prepayment price applies. Upgrades and additional hotels are prorated; downgrades and hotel reductions take effect only at the end of the contract year. Price, date and scope are confirmed before a change. Cancellation at term end, downgrades and hotel reductions do not trigger a pro-rata refund of annual prepayments.

Binding price, start, renewal and notice terms are confirmed before contracting. No automatic online contracting occurs before the reviewed digital checkout is introduced.

Executive features for one hotel and unlimited users: €1,788 net annually in advance. Hotels 2 and 3 cost an additional €600 net per year each; three hotels maximum. The special status ends after no more than 24 months without automatic conversion or a follow-on subscription. A usage- and impact-based recommendation is prepared 90 days beforehand. A follow-on order requires a new express decision. Access follows approval and payment, with no separate Founding trial.

Only aggregated hotel KPIs may be submitted. Guest, employee and special-category personal data are excluded. The customer remains responsible for legality, accuracy and authority to provide data.

Where GEN│RAL processes personal data on behalf of a customer, a separate data processing agreement will be agreed before that processing begins. The current DPA draft is provided for advance information.

Access is personal and credentials must be kept confidential. Unlawful, abusive or security-threatening use is prohibited. Maintenance, security work and technical incidents may temporarily limit availability. A specific SLA applies only when agreed individually.

Analysis, recommendations and AI-generated outputs support management but do not replace professional review or guarantee results. They may be incomplete or incorrect. Decisions and implementation remain with the customer. Statutory liability rules apply until final B2B terms have been legally reviewed before the first standard paid contract.

Contract and support requests: support@epv-group.com. Privacy requests: privacy@epv-group.com.